Coverage by product
Three tiers. Find yours.
Coverage varies by category. Compare what each tier covers and how long it lasts.
Most coverage
Lifetime
As long as you own it
Core metal load-bearing gear
- Hitch bike racks
- Roof bike racks
- Rack extensions
- Drop hitches / ball mounts
- Heavy-duty structural metal
Accessories
3-Year
From date of delivery
Premium accessories & add-ons
- Loading ramps
- Select rack add-ons
- Non-structural accessories
Wood
1-Year
From date of delivery
Wood-based products
- Butcher block countertops
- Wooden accessories
Arrival guarantee · all products
Defective, missing parts, or wrong item?
Tell us within 30 days of delivery. Once verified, we resolve eligible claims in 1–3 business days.
Coverage details
Covered vs. not covered
✓ What's covered
- Structural failure from a manufacturing defect
- Defective welds, fasteners, bonded joints
- Material defects that impair safe performance
- Workmanship defects preventing normal use
✗ What's not covered
- Normal wear and tear
- Cosmetic wear, finish aging, scratches, fading, or minor surface corrosion that does not affect function
- Misuse, abuse, neglect, accidents, or improper installation
- Use beyond stated load limits, compatibility limits, or intended application
- Damage caused by impact, overloading, improper vehicle fitment, or failure to follow instructions
- Unauthorized modification, alteration, or repair
- Commercial, rental, fleet, or industrial use unless the product is expressly rated for that use
- Theft, loss, or damage during third-party transport after delivery
- Labor charges, installation charges, removal charges, or other third-party service costs
- Products purchased from unauthorized sellers
- Natural variation in grain, color, or texture
- Seasonal movement, expansion, contraction, or minor warping consistent with normal wood behavior
- Damage caused by moisture, heat, improper sealing, improper storage, or improper care
Wood-based products
Submit a warranty claim
Start your claim in minutes
A guided form — we respond within 1–3 business days.
Our promise
If it's a covered defect
- We repair the product
- Or send a replacement part
- Or replace the product
- Or refund, full or partial where fair
30-day satisfaction guarantee
Changed your mind?
Return within 30 days of delivery for a refund. Email us for a label — no unnecessary questions, no hassle.
Start a returnImportant notes
- Applies to the original retail purchaser only · non-transferable
- Proof of purchase is required for all claims
- Replacements may be new or refurbished to like-new function
- Replacements assume the remaining original warranty period
- You may have additional rights that vary by state or country